Lucene Search

ServiceDesk Plus MSP uses Lucene Search for implementing its search mechanism and allowing application users to perform all kinds of searches.

Table below lists the fields which can be searched (along with sections under which they appear in the application):

	Request ID	Status	Category	Group	Incident text field	Priority
Request Module	Subject	Mode	Sub Category	Technician	Single Line	Urgency
Search Fields	Description	Level	Item	Impact Details	Multi Line	Impact
	Request Type	Department	Requester	Pick - List
Solution Module	Solution ID	Solution Title	Solution Topic	Solution Keyword	Solution Comments	Solution content

Points to remember about search mechanism:

• Special characters cannot be searched.

• Request(s) whose description exceeds/or is equal to 64k cannot be searched.

• Search performed by Technicians with SDAdmin role will fetch 500 results.

• Search performed by Technicians with roles other than SDAdmin role will fetch 2500 results.

• Newly added/updated records can be searched only after an interval of 2 mins.

Note: In case, the lucene folder gets corrupted, execute the file reIndex.bat available under: servicedesk/bin to sort out the records.