Lucene Search
ServiceDesk Plus MSP uses Lucene Search for implementing its search mechanism and allowing application users to perform all kinds of searches.
Table below lists the fields which can be searched (along with sections under which they appear in the application):
Request ID
Status
Category
Group
Incident text field
Priority
Request Module
Subject
Mode
Sub Category
Technician
Single Line
Urgency
Search Fields
Description
Level
Item
Impact Details
Multi Line
Impact
Request Type
Department
Requester
Pick - List
Solution Module
Solution
ID
Solution Title
Solution Topic
Solution Keyword
Solution Comments
Solution content
Points to remember about search mechanism:
-
Special characters cannot be searched.
-
Request(s) whose description exceeds/or is equal to 64k cannot be searched.
-
Search performed by Technicians with SDAdmin role will fetch 500 results.
-
Search performed by Technicians with roles other than SDAdmin role will fetch 2500 results.
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Newly added/updated records can be searched only after an interval of 2 mins.
Note: In case, the lucene folder gets corrupted, execute the file reIndex.bat available under: servicedesk/bin to sort out the records.
