Sending Survey
If the survey is enabled in the survey settings, then a technician or the ServiceDesk Plus - MSP administrator can manually send a survey to the requesters once the survey is closed.
To send the survey
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Log in to ServiceDesk Plus - MSP application using your user name and password or that of the ServiceDesk Plus - MSP administrator.
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Click the Requests tab.
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In the Request list view, select the filter Closed Requests or My Closed Requests.
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Click the request Title for which you wish to send the survey.
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Click Send Survey for this Request link available under the Actions menu. A success message that the survey has been sent for the request is displayed and the survey will be sent to the requester who created the request as a mail with a URL which opens the survey.
Note: The following conditions need to be true for the Send Survey for this Request link to be visible:
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