Forward the Request

To forward a request,

1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

2. Click the Request tab in the header pane. This opens the request list view page.

3. Click the Title of the request in the requests list page.

4. In the View Request page, click Forward button just below the Request Description. Alternatively, you can clickForward the Request option under Reply combo box. This opens the Forward Request form.

5. Enter the e-mail ID of the person to whom you wish to forward the request in the To field. You can also mark a copy of the forward to others. To do this, enter their e-mail IDs in the CC field.

6. Edit the Subject and Description of the e-mail.

7. Click Attach a File button to add files as attachments to the mail

8. Click Send. The request is sent to all those whose e-mail ID is mentioned in the To and CC field. The forwarded requests will be shown in the conversation block.