Adding First Response Time using Worklog
Technicians have the option of adding first response time for a request while adding worklogs. Normally first response time (indicated by field Responded Date in the request form) corrosponds to the time when technician replies to the request through mail. Technicians can also choose to record the same when adding worklogs to the request as well.
Adding First Response Time using Worklog:
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Fill in the worklog details like you do normally and
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Check Consider worklog addition as first response option (available at the bottom)
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Save the Worklog
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