Configuring Remote Control scan credentials:

Remote Control scan credentials are used for taking remote sessions of windows workstations.

To configure scan credentials for Remote Control,

• Login to ServiceDesk Plus using your credentials.
• Select Admin tab --> Discovery block --> Credentials Library.
• Click on Add New Credential link (available at the top-right corner). A New Credential Pop-Up Opens up.
  
  

  

  
  
  
• Select the Credential Type as Remote Control.
• Enter Name and Description.
• Specify anyone of the following: Domain (or) Username (or) Password
.
• Save the Credentials.